Terms & Conditions

1. Introduction

These Terms and Conditions govern access to and use of the Veona Road Safety website, including its product catalogue, product enquiry and quotation features, website content, and related online services.

Veona Road Safety supplies road safety equipment, traffic management products, site safety supplies, personal protective equipment (PPE), workwear, parking area products, warehouse supplies, utilities, and related items. The website enables customers to explore product categories, request quotations, and contact the business regarding product availability, pricing, and orders.

In these Terms and Conditions, “Veona Road Safety,” “Veona,” “we,” “our,” and “us” refer to the business operating the website. “You” and “your” refer to any person or organisation accessing the website, requesting a quotation, purchasing products, or otherwise engaging with us.

By using the website, you agree to comply with these Terms and Conditions. If you do not agree, you should discontinue using the website. Where a quotation, purchase order, invoice, supply agreement, or other transaction document contains additional terms, those terms may apply to the relevant transaction to the extent agreed and permitted by law.

Nothing in these Terms and Conditions excludes, restricts, or modifies any right or guarantee that cannot lawfully be excluded, restricted, or modified under Australian law.

2. Website Use and Eligibility

You may use the website to browse products, obtain general product information, submit an enquiry, request a quotation, or contact Veona Road Safety about a potential purchase.

You must use the website for lawful purposes and provide information that is accurate to the best of your knowledge. If you submit a request on behalf of a business, employer, government body, contractor, or other organisation, you confirm that you are authorised to make that enquiry or represent the organisation for the relevant purpose.

You must not use the website to submit fraudulent requests, impersonate another person, interfere with website functionality, gain unauthorised access to systems, distribute malicious software, or engage in conduct that infringes another person's rights.

We may restrict access to website features where reasonably necessary to protect the website, investigate suspected misuse, maintain security, or comply with legal obligations.

3. Product Information and Descriptions

We aim to present product information clearly and accurately. Website listings may include product names, photographs, descriptions, dimensions, specifications, materials, colours, intended applications, and other details supplied by us or our suppliers.

Product images are provided for identification and illustrative purposes. Minor differences in colour, finish, packaging, labelling, or appearance may occur because of photography, display settings, manufacturing variations, or supplier updates. Such differences do not automatically mean that a product is defective or materially different from the product ordered.

Customers should review the relevant product description, specifications, dimensions, installation requirements, and any applicable technical documentation before purchasing. If a particular specification is essential to your project, request written confirmation before placing an order.

We may update product listings when specifications, suppliers, packaging, or available stock change. Where an advertised product description contains a material error, we will take reasonable steps to address the issue in accordance with applicable law and any existing order commitments.

4. Product Suitability and Safety Applications

Road safety equipment and traffic management products may be used in environments where product selection, installation, visibility, durability, and suitability can affect workplace or public safety. The appropriate product depends on the intended application, site conditions, relevant standards, installation method, traffic conditions, and other project-specific requirements.

Information on our website is general product information. Unless expressly stated otherwise, it does not constitute engineering advice, traffic management planning, site-specific risk assessment, regulatory certification, or a guarantee that a product will satisfy every legal or technical requirement for a particular project.

Customers are responsible for assessing their operational requirements and confirming that the selected products are suitable for the intended use. Where necessary, seek advice from a qualified traffic management professional, engineer, safety adviser, relevant authority, or other competent person.

Before purchasing products for a regulated project, confirm any applicable Australian Standards, state or territory requirements, road authority specifications, workplace safety obligations, or contractual requirements. A product's appearance or general description should not be treated as proof of compliance with a particular standard unless that compliance has been expressly documented.

We do not represent that every product is suitable for every road, construction site, industrial facility, car park, warehouse, or public environment.

5. Quotations and Requests for Information

The website may allow you to add products to a quotation request or contact us for pricing and availability. Submitting a quotation request is an enquiry and does not, by itself, constitute an order or create a binding agreement to supply goods.

To prepare an accurate quotation, we may require information such as product quantities, delivery location, project requirements, preferred specifications, required delivery dates, and relevant contact details.

Any quotation we issue may identify the applicable products, quantities, prices, GST treatment, freight charges, estimated lead times, payment terms, and the period for which the quotation remains valid. The terms stated in the quotation should be reviewed before acceptance.

Unless a quotation states otherwise, pricing and availability should be confirmed before an order is placed. A quotation may be revised if product specifications, quantities, delivery requirements, supplier costs, or other material circumstances change before acceptance.

We may decline or withdraw a quotation where permitted by law, including where it contains a material error or the relevant products become unavailable. Where an order has already been accepted, any proposed change or cancellation will be handled in accordance with the applicable agreement and Australian law.

6. Orders and Order Acceptance

Orders may be placed through the website where purchasing functionality is available, or through other accepted channels such as telephone, email, text message, or another method confirmed by Veona Road Safety.

An enquiry, quotation request, purchase order sent by a customer, or request for stock confirmation does not automatically mean that we have accepted the order. An order becomes binding when it has been accepted in accordance with the agreed ordering process or otherwise under the applicable agreement and law.

Before accepting an order, we may need to confirm product availability, pricing, quantities, delivery arrangements, payment terms, and any special requirements. We may contact you to clarify details or advise of an issue affecting supply.

If we cannot supply an item as requested, we will take reasonable steps to communicate the available options. These may include an alternative product, revised delivery timing, a partial supply, or cancellation of the affected order, subject to the terms agreed and your rights under applicable law.

Customers should retain their quotations, order confirmations, invoices, and other transaction documents for reference.

7. Pricing, GST, and Other Charges

Prices may be quoted on a per-item, per-unit, per-package, bulk, or other basis, depending on the product and transaction. Unless expressly stated, a displayed price or quotation should not be assumed to include every applicable freight, handling, installation, or other service charge.

GST will be treated in accordance with applicable Australian taxation requirements. The quotation or invoice will identify the relevant pricing and tax information.

The final amount payable may depend on the confirmed products, quantities, delivery destination, freight arrangements, agreed payment terms, and any additional services requested.

We take reasonable care when publishing prices and preparing quotations. If a material pricing error is identified, we will address it in accordance with applicable law and the circumstances of the order. We will not rely on these Terms and Conditions to avoid a legal obligation relating to an accepted order or a consumer's rights.

8. Payment Terms

Payment arrangements may vary depending on the customer, order size, transaction history, and agreed commercial terms. Payment may be required before dispatch, upon invoicing, or within an agreed credit period where credit has been approved.

The applicable payment terms will be stated in the relevant quotation, invoice, account arrangement, or written agreement. Customers must ensure that payments are made by the due date and through an accepted payment method.

Where an invoice remains unpaid after its due date, we may contact the customer to request payment and may take further action permitted by the applicable agreement and law. Any interest, recovery costs, late fees, or other charges will apply only where lawfully permitted and appropriately disclosed or agreed.

If you believe an invoice contains an error, contact us promptly and identify the disputed amount and reason for the dispute. Raising a query does not automatically suspend the obligation to pay any undisputed amount that is properly due.

9. Product Availability and Substitutions

Product availability may change because of supplier stock levels, manufacturing schedules, import arrangements, demand, transport delays, or other circumstances outside our direct control.

A product displayed on the website is not necessarily available for immediate dispatch. Any stated availability or delivery timeframe should be treated according to the wording provided and confirmed against the relevant order.

We will not substitute a materially different product without appropriate agreement where that agreement is required. If a product becomes unavailable after an order is placed, we may contact you to discuss a suitable alternative, a revised supply date, or another available remedy.

Where no acceptable arrangement can be reached, the affected order will be addressed in accordance with the agreed terms and applicable law, including any refund or other remedy that may be required.

10. Delivery and Dispatch

Veona Road Safety provides delivery arrangements subject to product availability, destination, transport capacity, and the terms agreed for the order. The website may describe general dispatch practices, but actual timing depends on the particular products and circumstances.

Any advertised same-day dispatch arrangement, including arrangements associated with orders received before a stated cut-off time, is subject to the relevant stock being available, the order being sufficiently complete, payment or account approval where required, and any applicable dispatch conditions. Same-day dispatch does not necessarily mean same-day delivery.

Estimated dispatch and delivery dates are provided in good faith but may be affected by supplier delays, carrier availability, weather, transport disruption, incorrect delivery information, site access restrictions, or other circumstances.

Customers must provide an accurate delivery address, appropriate contact details, and any reasonable instructions necessary for delivery. If delivery requires access to a worksite, warehouse, construction site, or commercial premises, the customer should advise us of relevant access restrictions, receiving hours, unloading arrangements, and other material requirements before dispatch.

Additional charges may apply where a delivery requires special handling, redirection, re-delivery, restricted access arrangements, or other services outside the original quotation, provided those charges are lawfully applicable and appropriately communicated.

11. Inspection and Delivery Issues

Customers should inspect delivered goods within a reasonable time after receipt, taking account of the nature of the goods and the circumstances of delivery.

If an item appears damaged, incorrect, incomplete, or materially inconsistent with the confirmed order, contact us promptly with the relevant order or invoice details and, where appropriate, photographs or other supporting information.

Prompt notification helps us investigate the issue and coordinate with the supplier or carrier where necessary. However, any inspection or notification period stated in our procedures does not remove or reduce rights that cannot lawfully be excluded under Australian Consumer Law.

Customers should take reasonable care of the goods while an issue is being assessed and should not dispose of, modify, or return products in a way that prevents a proper investigation, unless necessary for safety or otherwise required by law.

12. Returns, Exchanges, and Refunds

Requests for returns, exchanges, or refunds must be assessed according to the reason for the request, the condition and nature of the product, the agreed transaction terms, and applicable law.

Where a customer has changed their mind, a return or exchange may be considered under the applicable return policy and any conditions communicated at the time of purchase. We may require the product to be unused, complete, and in suitable packaging for a voluntary return, where those conditions are lawful and applicable.

Products that have been specially ordered, customised, made to specification, installed, used, damaged after delivery, or supplied under particular procurement arrangements may be subject to different return conditions. Any restriction will operate subject to applicable consumer rights.

If goods are faulty, damaged, incorrectly supplied, or otherwise fail to meet a consumer guarantee, the customer's rights will be determined under Australian Consumer Law and any other applicable law. These rights are separate from any voluntary change-of-mind policy.

Before returning goods, contact us for instructions. Do not send products to an address that has not been confirmed for the return. Where a return is accepted, we will advise of the appropriate process, including any inspection or transport arrangements.

13. Australian Consumer Law and Product Warranties

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law, where that law applies. Depending on the circumstances, consumers may be entitled to a repair, replacement, refund, compensation, or another remedy where goods or services fail to meet applicable legal requirements.

Nothing in these Terms and Conditions is intended to exclude, restrict, or modify a consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified.

Some products may also be supplied with a manufacturer's warranty or other express warranty. The scope, duration, exclusions, and claim process for such a warranty depend on the relevant warranty documentation.

A manufacturer's warranty operates in addition to applicable statutory rights where required by law. It does not replace those rights or automatically determine every remedy available to a customer.

Customers should retain relevant invoices, product identification details, warranty documents, and other information needed to support a product claim.

14. Installation, Use, and Maintenance

Unless expressly included in a quotation or separate agreement, the supply of products does not include installation, commissioning, traffic management planning, site inspection, ongoing maintenance, or certification.

Customers are responsible for ensuring that products are installed, secured, operated, inspected, stored, and maintained according to the manufacturer's instructions and any applicable technical requirements.

Where products require specialised installation or use, customers should engage appropriately qualified personnel. Incorrect installation, unsuitable site selection, improper maintenance, unauthorised modification, or use outside the product's intended application may affect performance and safety.

We recommend that customers retain relevant installation instructions, product documentation, maintenance records, and any applicable compliance documents.

15. Product Standards and Regulatory Compliance

Road safety products may be subject to technical standards, workplace health and safety requirements, road authority specifications, procurement conditions, or other regulatory requirements depending on their type and intended use.

Customers are responsible for identifying the requirements that apply to their project and confirming that the selected products meet those requirements. Where a quotation or product document expressly identifies a particular standard or certification, customers should review the stated scope and any conditions attached to it.

A general statement that a product is designed for road safety, traffic management, workplace use, or similar purposes does not automatically establish compliance with every Australian Standard, state requirement, or project specification.

Where product certification, test reports, technical data, or other documentation is required, request the relevant information before purchase and allow sufficient time for verification.

16. Intellectual Property

Unless otherwise stated, the website's text, graphics, product presentation, logos, layout, photographs, and other original materials are owned by or licensed to Veona Road Safety or the relevant rights holder.

You may access the website and use its content for legitimate product research and purchasing purposes. You must not reproduce, republish, commercially exploit, distribute, modify, or create derivative works from protected website material without permission, except where permitted by law.

Product images, manufacturer names, trademarks, and technical documentation may belong to third-party manufacturers or suppliers. Their inclusion on the website does not transfer ownership to Veona Road Safety or grant visitors permission to use those materials beyond the rights allowed by the relevant owner.

17. Website Accuracy and Technical Availability

We endeavour to keep the website operational and maintain accurate product information. However, we do not guarantee uninterrupted access or that every page will always be free from technical errors, omissions, or outdated information.

Website functionality may be affected by maintenance, hosting interruptions, software updates, connectivity issues, security events, or third-party service failures. We may update, suspend, or modify website features where reasonably necessary.

We may correct typographical errors, update product details, and revise website content as information changes. Where a correction affects an existing order or accepted transaction, we will address the matter in accordance with the agreed terms and applicable law.

18. Third-Party Websites and Suppliers

The website may refer to or link to third-party manufacturers, suppliers, carriers, service providers, or external websites. Those parties may operate independently of Veona Road Safety.

We are not responsible for the content or privacy practices of external websites that we do not control. A link or product reference does not necessarily constitute an endorsement of every statement, service, or product offered by the third party.

Where a manufacturer or carrier provides a warranty, technical document, or service, the relevant terms may apply to that offering. However, third-party terms do not remove any obligation Veona Road Safety has under an accepted order or applicable law.

19. Limitation of Liability

To the extent permitted by applicable law, we are not liable for indirect or consequential loss arising from website access, website interruption, or reliance on general website information where such loss is not otherwise recoverable under the applicable legal framework.

We are not responsible for losses arising solely from a customer's failure to provide accurate specifications, assess site requirements, follow product instructions, or use products for their intended purpose, to the extent that the loss was caused by that failure and the law permits the relevant limitation.

Nothing in these Terms and Conditions excludes or limits liability for conduct or obligations that cannot lawfully be excluded or limited. This includes any applicable consumer guarantees and statutory remedies under Australian Consumer Law.

Any liability relating to the supply of goods or services will be assessed in accordance with the applicable agreement and law. No provision of these Terms and Conditions is intended to remove a right or remedy that the law makes non-excludable.

20. Indemnity

To the extent permitted by law, you may be responsible for reasonable loss or expense directly arising from your unlawful use of the website, your infringement of another person's intellectual property rights, or your material breach of these Terms and Conditions.

This provision does not require you to indemnify Veona Road Safety for loss caused by our own conduct where such an obligation would be unlawful, and it does not override any non-excludable legal rights or protections.

21. Privacy and Personal Information

Personal information collected through the website or during business transactions will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

Information may be collected when you request a quotation, contact us, subscribe to updates, place an order, or otherwise interact with our business. We use such information for relevant business, customer service, transaction, delivery, security, and compliance purposes.

Please review the Privacy Policy for details about the information we collect, how it may be used or disclosed, and how you can contact us about a privacy concern.

22. Suspension and Changes to Services

We may restrict or suspend access to the website if reasonably necessary to protect its security, address misuse, carry out maintenance, or comply with legal requirements.

We may also update product categories, website features, and business processes as our operations evolve. Changes to the website do not automatically alter an accepted order or an existing contractual commitment.

Where a proposed change affects a customer transaction, we will address it under the relevant agreement and applicable law.

23. Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in our business, website, products, procedures, or legal obligations.

The revised version will be published on this page with an updated Effective Date. We encourage customers to review the page periodically.

Unless otherwise required by law or agreed in writing, revised website terms will apply to future use of the website and future transactions from the date they take effect. Existing orders will remain subject to the terms applicable to those transactions, except where a lawful variation is agreed or otherwise applies.

24. Governing Law

These Terms and Conditions are governed by the laws of the applicable Australian state or territory, subject to any mandatory legal requirements that apply to the transaction.

The parties submit to the jurisdiction of the courts and tribunals competent to determine disputes under the applicable law. Nothing in this section is intended to deprive a consumer of protections or remedies available under mandatory Australian law.

25. Severability and Waiver

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be severed or limited to the extent necessary, where legally possible, without affecting the validity of the remaining provisions.

A failure or delay in exercising a right does not constitute a waiver of that right. Any waiver will apply only to the extent legally recognised.

26. Contact Details

For questions about these Terms and Conditions, product enquiries, quotations, orders, or delivery arrangements, contact Veona Road Safety using the following details.