Privacy Policy

1. Introduction

Veona Road Safety respects the privacy of individuals and businesses that visit our website, request product information, obtain quotations, place orders, subscribe to updates, or communicate with our team.

This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information in connection with our website and business operations. It also outlines the choices available to individuals who wish to access or correct personal information we hold about them or raise a privacy concern.

Veona Road Safety supplies road safety equipment, traffic management products, site safety supplies, personal protective equipment, workwear, parking area products, warehouse supplies, and related items. Our business interactions may involve individual customers, sole traders, employees of business customers, procurement representatives, contractors, suppliers, and other commercial contacts.

In this policy, “Veona Road Safety,” “we,” “our,” and “us” refer to the business operating the website. “You” and “your” refer to individuals whose personal information we collect or handle.

We seek to manage personal information openly and responsibly and to comply with the privacy laws that apply to our operations. Where the Privacy Act 1988 (Cth) applies to our business, our handling of personal information is subject to the Australian Privacy Principles (APPs). The precise application of the Privacy Act depends on the organisation and its activities.

2. Scope of This Policy

This policy applies to personal information collected through our website, quotation and enquiry processes, customer communications, marketing subscriptions, and related business activities.

It covers information provided when you contact us by telephone, email, text message, or other available communication channels, as well as certain technical information collected when you browse the website.

This policy does not necessarily apply to third-party websites, external platforms, or services that we do not control. Where you interact directly with an external provider, that provider’s privacy policy may govern its collection and use of your information.

We may provide additional privacy information where a particular transaction, service, or legal requirement calls for it.

3. What Personal Information We Collect

We may collect personal information depending on your relationship with us, the products or services you request, and the way you interact with the business.

3.1 Identity and Contact Details

We may collect your name, business name, job title, telephone number, email address, delivery address, billing address, and other contact details needed to respond to your enquiry or manage a business transaction.

Where you act on behalf of a company, government organisation, contractor, or other entity, we may also collect information about your role and business contact details so that we can communicate with the appropriate person.

3.2 Quotation and Product Enquiry Information

When you request a quotation or ask about a product, we may collect details of the products you are interested in, requested quantities, specifications, project requirements, intended delivery location, estimated timing, and other information relevant to preparing a response.

This information helps us understand the request, assess availability, obtain supplier information where necessary, prepare quotations, and provide relevant product details.

3.3 Order and Transaction Information

If you purchase goods from us, we may collect and maintain information relating to the order, including products supplied, quantities, quoted prices, purchase order references, invoices, payment status, delivery instructions, and transaction history.

Where credit arrangements or business account terms are offered, we may also collect information reasonably required to assess, administer, or maintain the relevant commercial arrangement, subject to applicable law.

Payment information may be processed by third-party payment providers where such services are used. The information handled by those providers depends on the payment method and system involved.

3.4 Supplier and Business Communications

We may collect information contained in correspondence, enquiries, complaints, feedback, delivery notifications, warranty claims, and other communications with customers, suppliers, carriers, contractors, or business representatives.

This information may be retained to respond to requests, manage transactions, resolve issues, maintain records, and improve our services.

3.5 Website and Technical Information

When you visit our website, technical information may be collected automatically by the website, hosting provider, security tools, or other services integrated into the site. Depending on the configuration, this may include your IP address, browser type, operating system, device details, pages visited, referral source, access times, and interactions with website features.

We may use this information to maintain website functionality, diagnose errors, understand general visitor activity, monitor performance, and protect the website against suspicious or unauthorised activity.

3.6 Marketing Preferences

If you subscribe to our email updates or promotional communications, we may collect your email address, subscription status, preferences, and records of consent or unsubscribe requests where relevant.

We use this information to manage your subscription and communicate in accordance with your preferences and applicable law.

4. How We Collect Personal Information

We generally collect personal information directly from you when you complete an enquiry or quotation form, request product information, place an order, contact our team, subscribe to updates, or communicate with us about an existing transaction.

We may also receive information from an authorised representative, a business that you work for, a supplier, a carrier, a payment provider, or another party involved in fulfilling a transaction, where appropriate and lawful.

Certain technical information is generated automatically when you access the website. This may occur through server logs, cookies, security systems, or analytics tools, depending on the technologies in use.

Where we collect information from another source, we take reasonable steps to ensure that the collection and subsequent handling are appropriate for the relevant purpose and consistent with applicable legal requirements.

5. Why We Collect and Use Personal Information

We collect and use personal information for purposes reasonably connected with our business activities. These purposes may include:

• Responding to product enquiries and quotation requests.
• Confirming product specifications, quantities, availability, and pricing.
• Preparing quotations and managing orders.
• Arranging dispatch, delivery, and related communications.
• Processing invoices, payments, and applicable business account arrangements.
• Communicating with customers, suppliers, carriers, and business representatives.
• Managing returns, warranty enquiries, complaints, and product-related issues.
• Maintaining transaction records and meeting applicable legal or accounting obligations.
• Improving website performance, navigation, content, and customer service.
• Protecting our website, business systems, and transactions against misuse or fraud.
• Sending marketing communications where permitted and managing subscription preferences.
• Establishing, exercising, or defending legal claims where necessary.

We seek to use information for the purpose for which it was collected or for another purpose permitted by law. Where consent is required for a new or materially different use, we will seek that consent as applicable.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies, depending on the website’s technical configuration. Cookies are small files stored on your device that can help a website operate, remember preferences, understand visitor behaviour, or support security and performance monitoring.

Where implemented, cookies may assist with session management, website analytics, remembering your preferences, measuring marketing performance, and protecting websites from misuse or automated attacks.

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect the operation of some website features. If a cookie preference tool is provided, it may offer additional options for managing non-essential technologies.

We will review the website’s actual cookie and analytics configuration to ensure that this policy accurately describes the technologies deployed.

7. Analytics and Website Performance

We may use website analytics or technical monitoring services to understand general usage patterns and improve our website, where such services are implemented.

The information processed may include pages visited, referral sources, device or browser characteristics, approximate geographic information, and interactions with website features. This information can help us identify technical problems, understand customer interests, and improve the usefulness of product information.

Third-party analytics providers may process technical information under their own terms or on our behalf, depending on the service and its configuration.

We will take reasonable steps to ensure that any use of analytics technologies is appropriate for the purposes described in this policy and consistent with applicable privacy requirements.

8. Marketing Communications

Veona Road Safety may offer email updates about products, business news, promotions, or other relevant information. If you subscribe, we may use your email address and subscription preferences to send communications covered by your subscription.

We will handle marketing communications in accordance with applicable Australian law, including the Spam Act 2003 (Cth) where relevant. Messages subject to that legislation must meet the applicable consent, sender identification, and unsubscribe requirements.

You can opt out of marketing emails by following the unsubscribe instructions provided in the message or contacting us directly.

Unsubscribing from marketing communications will not necessarily prevent us from sending essential transactional messages, such as quotation responses, order confirmations, invoice information, delivery updates, or other communications necessary to fulfil an existing request or meet a legal obligation.

We may maintain a limited record of your unsubscribe request to ensure that your preference is respected.

9. When We May Disclose Personal Information

We may disclose personal information where reasonably necessary to conduct our business, fulfil a transaction, respond to a request, or comply with applicable law.

9.1 Employees and Authorised Representatives

Relevant information may be accessible to our employees and authorised representatives who require it to respond to enquiries, prepare quotations, process orders, coordinate delivery, manage accounts, or perform other authorised business functions.

Access should be limited to what is reasonably necessary for the person’s role.

9.2 Suppliers and Manufacturers

Where necessary to fulfil a request or confirm product details, we may share relevant information with suppliers or manufacturers. For example, a supplier may need product specifications, quantities, or delivery details to confirm availability or support an order.

We seek to limit the information shared to what is reasonably necessary for the relevant purpose.

9.3 Delivery and Logistics Providers

We may provide delivery details to carriers, freight companies, couriers, or other logistics providers where required to transport goods or coordinate delivery.

The information may include the recipient’s name, delivery address, contact number, delivery instructions, and details of the consignment. The carrier may handle that information under its own operational and privacy arrangements.

9.4 Technology and Business Service Providers

We may use third-party providers for website hosting, email communications, customer relationship management, analytics, payment processing, accounting, cybersecurity, data storage, or other business functions.

These providers may process personal information when performing services on our behalf. We take reasonable steps to select appropriate providers and apply safeguards suited to the nature of the information and the services involved.

9.5 Legal and Regulatory Requirements

We may disclose information where required or authorised by law, a valid court order, a lawful regulatory request, or another legal process.

We may also disclose information where reasonably necessary to investigate suspected fraud, address security incidents, protect our legal rights, enforce an agreement, or respond to a lawful request from an authorised authority.

9.6 Business Transactions

If Veona Road Safety undergoes a business restructuring, sale, merger, acquisition, or transfer of relevant assets, information may be disclosed or transferred as part of the transaction where lawful and appropriate.

Any such handling will remain subject to applicable privacy obligations and appropriate safeguards.

10. Overseas Disclosure and Data Storage

Some technology or business service providers may store or process information outside Australia. Whether this occurs depends on the systems and providers we use.

Where personal information is disclosed overseas, and the Australian Privacy Principles apply, we will take the steps required by the applicable privacy framework, including any obligations relating to overseas recipients.

We will not claim that all information is stored exclusively in Australia unless this has been verified. The location of data storage and processing may depend on the provider, service configuration, and business arrangements.

If you require information about the handling of your personal information by a particular service provider, you may contact us using the details in this policy.

11. Data Quality and Accuracy

We take reasonable steps to ensure that personal information we collect, use, and disclose is accurate, current, complete, and relevant to the purpose for which it is handled.

You can help us maintain accurate records by providing correct contact information, checking quotation and order details, and notifying us when relevant details change.

If you identify an error in your personal information, contact us and explain what needs to be corrected. We will review the request and take appropriate steps in accordance with applicable law.

Where information must be retained in its original form for accounting, contractual, legal, or other legitimate recordkeeping purposes, we may preserve the original record and add a correction or supplementary note where appropriate.

12. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. The safeguards used depend on the nature of the information and the systems involved.

These measures may include access controls, password protection, software updates, security monitoring, appropriate staff procedures, secure data storage arrangements, and the use of reputable service providers.

No online system, electronic transmission method, or storage environment can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we seek to manage information responsibly and address risks appropriate to our business.

You can assist by protecting your email account and devices, checking the authenticity of messages requesting information, and avoiding the transmission of unnecessary sensitive information through ordinary email or unsecured channels.

13. Data Retention and Disposal

We retain personal information for as long as reasonably necessary to fulfil the purpose for which it was collected, manage business transactions, maintain appropriate records, resolve disputes, protect our legal interests, and comply with applicable obligations.

Retention periods vary according to the type of information and the nature of the transaction. For example, quotation records, invoices, order details, warranty communications, and accounting records may be retained for different periods according to business and legal requirements.

When information is no longer required and there is no legal or other legitimate reason to retain it, we take reasonable steps to securely delete, destroy, or de-identify it.

14. Access to and Correction of Personal Information

Subject to applicable law, you may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, out of date, or misleading.

To make a request, contact us using the details provided below. Please describe the information you are seeking or the correction required and provide sufficient details for us to identify the relevant records.

We may need to verify your identity or confirm your authority to act on behalf of another person before providing access or making a correction.

In some circumstances, the law may permit or require us to refuse access to particular information. If this occurs, we will explain the reason to the extent required by applicable law and advise you of any available complaint process.

15. Anonymity and Pseudonymity

Where practical and lawful, you may be able to make a general enquiry without providing all identifying details. However, certain transactions cannot reasonably be completed without accurate information.

For example, preparing a formal quotation, processing an order, arranging delivery, managing an account, or addressing a warranty claim may require your identity and contact details.

Where identification is necessary, we will seek only the information reasonably required for the relevant purpose, subject to applicable law.

16. Privacy Complaints

If you believe that Veona Road Safety has mishandled your personal information, you may contact us and explain your concern.

We will review the complaint, make reasonable enquiries, and respond within a reasonable period. We may request additional details if necessary to investigate the matter.

If you are dissatisfied with our response and the Privacy Act 1988 applies to the matter, you may be able to complain to the Office of the Australian Information Commissioner (OAIC). The OAIC provides information about privacy complaints, individual rights, and the Australian Privacy Principles.

If the Privacy Act does not apply to our handling of the information, other legal or dispute-resolution pathways may be relevant depending on the circumstances.

17. Third-Party Websites

Our website may contain links to external websites, manufacturer resources, suppliers, social media platforms, or other third-party services.

We do not control the privacy practices of websites that we do not operate. When you follow an external link, the relevant provider may collect information according to its own privacy policy, terms, and technical settings.

We recommend reviewing the privacy information of any external service before submitting personal information or engaging in a transaction through that service.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, information-handling practices, service providers, or legal requirements.

The updated version will be published on this page with a revised effective date. Where required by law, we will provide additional notice or obtain consent before making a material change.

We encourage visitors and customers to review this page periodically to remain informed about how we handle personal information.

19. Contact Us

If you have a question about this Privacy Policy, how we handle personal information, or a privacy concern, contact Veona Road Safety using the information below.